Privacy Policy

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Last Updated: February 2026
 

1. Introduction
 

KP International Translators (ABN 54 134 363 170) (“the Company”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. We understand that the nature of our interpreting and translation services means we may have access to sensitive, confidential, and personal information, and we take this responsibility seriously.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all personal information collected through our website, the Interpret Manager App, telephone, email, in-person interactions, and any other means through which you engage with our Services.

By using our website, engaging our Services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
 

2. What Is Personal Information
 

Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Sensitive information is a subset of personal information that includes information about an individual’s racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information, and biometric data. Sensitive information is afforded a higher level of protection under the Privacy Act.
 

3. Information We Collect
 

3.1 Information You Provide to Us

We may collect the following personal information when you engage our Services, make a booking, submit the contact form on our website, or communicate with us:

(a) Your name, email address, telephone number, and other contact details submitted through our website contact form or by phone;

(b) Your organisation name, position, and business contact details;

(c) Your preferred language(s) and language requirements;

(d) Information contained in documents you provide for translation, which may include sensitive information such as medical records, legal documents, immigration documents, financial records, and personal identification documents;

(e) Billing and payment information;

(f) Information disclosed in the course of interpreting assignments, including during medical appointments, legal proceedings, law enforcement interviews, and emergency situations; and

(g) Any other information you choose to provide to us, including feedback, complaints, and correspondence.

3.2 Information Collected Automatically via Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our site. Google Analytics collects information such as:

(a) Your IP address (which is anonymised before storage);

(b) Browser type and version, operating system, and device information;

(c) Pages visited, time spent on pages, and other browsing behaviour; and

(d) Referring website addresses.

This information is collected through cookies (small text files stored on your device). Google Analytics data is processed by Google in accordance with Google’s Privacy Policy (www.policies.google.com/privacy). We do not use this data to identify individual visitors. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).

3.3 Information from Third Parties

We may receive personal information about you from third parties, including referring agencies, healthcare providers, legal practitioners, law enforcement agencies, government departments, and other organisations that engage our Services on your behalf.
 

4. How We Use Your Information
 

We collect and use your personal information for the following purposes:

(a) To provide our interpreting, translation, and related language services;

(b) To process and manage bookings, assignments, and service requests;

(c) To communicate with you about your bookings, assignments, and our Services;

(d) To issue invoices and process payments;

(e) To verify the identity of our clients and service users;

(f) To maintain accurate records of assignments and services provided;

(g) To improve our website and the Interpret Manager App based on anonymised usage data;

(h) To comply with our legal and regulatory obligations, including obligations under NAATI accreditation requirements and the AUSIT Code of Ethics;

(i) To respond to your enquiries, feedback, and complaints; and

(j) To protect the safety and wellbeing of our staff, interpreters, translators, and clients.

We will not use or disclose your personal information for a purpose other than the purpose for which it was collected (the primary purpose), unless you would reasonably expect us to use the information for a related secondary purpose, you have consented, or an exception under the Privacy Act applies.

We do not use your personal information for direct marketing purposes. We do not sell, rent, or trade your personal information to any third party.
 

5. Disclosure of Your Information
 

We may disclose your personal information to:

(a) Our interpreters and translators, to the extent necessary for them to perform their assignment;

(b) Our employees, contractors, and agents who assist in providing our Services;

(c) Third-party service providers who assist with our business operations, including IT service providers, payment processors, and cloud storage providers;

(d) Government agencies, courts, tribunals, and law enforcement bodies, where required or authorised by law;

(e) Healthcare providers, legal practitioners, and other professionals involved in an assignment, where necessary to provide our Services;

(f) Professional regulatory bodies, including NAATI, where required; and

(g) Any other party to which you have consented to disclosure.

We require all third parties to whom we disclose personal information to treat that information in accordance with the Privacy Act and to implement appropriate security measures.
 

6. Interpreter and Translator Confidentiality
 

All interpreters and translators engaged by the Company are bound by strict confidentiality obligations under the AUSIT Code of Ethics and their engagement agreements with us. They are required to:

(a) Treat all information obtained during an assignment as strictly confidential;

(b) Not disclose any information to third parties without authorisation;

(c) Not retain copies of translated documents or assignment materials beyond what is necessary to complete the assignment; and

(d) Report any actual or suspected breach of confidentiality to the Company immediately.

We acknowledge that in smaller or emerging language communities in Western Australia, interpreters may be known to the parties involved. Where a potential conflict is identified, we will make reasonable efforts to assign an alternative interpreter and will discuss any concerns with you.
 

7. Overseas Disclosure
 

In some circumstances, we may disclose your personal information to recipients located overseas. This may occur where we engage interpreters or translators based outside Australia, or where we use cloud-based services with servers located overseas.

Before disclosing personal information overseas, we will take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles, or that you have consented to the disclosure, or that an exception under the Privacy Act applies.

If you would like to know which countries your personal information may be disclosed to, please contact us using the details in Section 13.
 

8. Storage and Security
 

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

(a) Secure storage of physical records in locked premises with restricted access;

(b) Password protection, encryption, and access controls for electronic records;

(c) Confidentiality agreements with all interpreters, translators, employees, and contractors; and

(d) Secure disposal of personal information that is no longer required for any purpose.

We will retain your personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
 

9. Access and Correction
 

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, out-of-date, or misleading information.

To make a request, please contact us using the details in Section 13. We will respond to your request within 30 days. We may ask you to verify your identity before providing access to your information.

In some circumstances, we may refuse your request for access or correction if permitted or required by law. If we refuse your request, we will provide you with written reasons for the refusal and information about how you can make a complaint.
 

10. Anonymity and Pseudonymity
 

Where it is lawful and practicable, you have the option of dealing with us without identifying yourself or by using a pseudonym. However, due to the nature of our interpreting and translation services, we will generally need to verify your identity and collect personal information to provide our Services effectively and to comply with our legal obligations.
 

11. Data Breaches
 

In the event of a data breach involving personal information that is likely to result in serious harm to any individual, we will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act (where applicable to our business). This includes:

(a) Taking reasonable steps to contain the breach and assess the risk of harm;

(b) Notifying affected individuals as soon as practicable; and

(c) Notifying the Office of the Australian Information Commissioner (OAIC).

Even where the NDB scheme does not apply to our business, we are committed to promptly investigating and responding to any suspected data breach and will take all reasonable steps to mitigate any harm.
 

12. Complaints
 

If you believe that we have breached the Australian Privacy Principles or otherwise mishandled your personal information, you may lodge a complaint with us using the contact details in Section 13.

We will acknowledge your complaint within 5 business days and will investigate and respond to your complaint within 30 days. We will work with you to resolve the matter in a fair and timely manner.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Online: www.oaic.gov.au/privacy/privacy-complaints

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Post: GPO Box 5288, Sydney NSW 2001
 

13. Contact Us
 

If you have any questions about this Privacy Policy, wish to make a request to access or correct your personal information, or have a privacy-related concern, please contact us:

KP International Translators

Address: 1/44 Kings Park Road, West Perth WA 6005

Postal Address: PO Box 1645, West Perth WA 6872

Phone: +61 (8) 9321 1968

Email: admin@kpinternationaltranslators.com.auWebsite: www.kpinternationaltranslators.com.au

14. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will publish the updated Privacy Policy on our website with the revised date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
 

15. Governing Law
 

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.