Terms & Conditions

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Last Updated: February 2026
 

1. Introduction
 

These Terms and Conditions ("Terms") govern the provision of interpreting, translation and related language services ("Services") by KP International Translators (ABN 54 134 363 170), trading at 148/150 Roe Street, West Perth WA 6005 ("the Company", "we", "us", "our") to clients ("you", "your", "the Client").

By engaging our Services, submitting a booking request, or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our Services or website.

These Terms should be read in conjunction with our Privacy Policy, which is available on our website.
 

2. Definitions
 

"Assignment" means any interpreting session, translation task, or related language service engagement arranged between the Company and the Client.

"Interpreter" means a qualified language professional engaged by the Company to provide interpreting services on the Client’s behalf.

"Translator" means a qualified language professional engaged by the Company to provide written translation services.

"NAATI" means the National Accreditation Authority for Translators and Interpreters Ltd, the national standards and accreditation body for the Australian translating and interpreting industry.

"AUSIT" means the Australian Institute of Interpreters and Translators Inc., the national professional association for the translating and interpreting profession in Australia.

"Source Material" means any document, recording, file or content provided by the Client for the purposes of translation or interpreting.
 

3. Services
 

The Company provides the following Services, subject to availability:

(a) 24/7 Emergency Interpreting for hospitals, crisis situations, and time-critical scenarios;

(b) Medical Appointment Interpreting for GP visits, specialist consultations, and allied health appointments;

(c) Legal and Court Interpreting for hearings, tribunals, and legal consultations;

(d) Law Enforcement Interpreting for police interviews, witness statements, and custody proceedings;

(e) Phone and Video Remote Interpreting via telephone or video conferencing; and

(f) Document Translation for legal, medical, business, and personal documents.

The Company reserves the right to decline any Assignment at its discretion, including where a suitable interpreter or translator is not available in the required language or specialisation.
 

4. Bookings and Engagement
 

4.1 Booking Requests

Booking requests may be submitted via our website, email, telephone, or the Interpret Manager App. A booking is confirmed only when the Company issues a written or electronic confirmation to the Client.

4.2 Client Obligations at Booking

At the time of booking, the Client must provide accurate and complete information including: the required language(s), the nature and context of the Assignment, the date, time and estimated duration, the location or remote connection details, and any specialised terminology or sensitive subject matter involved.

4.3 Minimum Engagement

Unless otherwise agreed in writing, all on-site interpreting Assignments are subject to a minimum engagement period as specified in the Company’s current rate schedule.
 

5. Cancellation and Rescheduling
 

Cancellations and rescheduling must be communicated to the Company in writing (including email) as soon as practicable. The following cancellation fees apply unless otherwise agreed in writing:

(a) Cancellations made more than 48 hours before the scheduled Assignment: no fee.

(b) Cancellations made between 24 and 48 hours before the scheduled Assignment: 50% of the quoted fee.

(c) Cancellations made less than 24 hours before the scheduled Assignment, or failure to attend without notice: 100% of the quoted fee.

For emergency and after-hours Assignments, cancellation fees may differ and will be communicated at the time of booking.
 

6. Fees and Payment
 

6.1 Quotations

Fees for Services will be quoted to the Client prior to or at the time of engagement. All quotations are valid for 14 days unless otherwise stated. Quotations for translation services are based on the Source Material provided and may be revised if the scope or volume of work changes.

6.2 Payment Terms

Unless otherwise agreed in writing, payment is due within 14 days of the date of invoice. The Company reserves the right to require payment in advance or a deposit prior to commencing an Assignment.

6.3 GST

All fees are quoted exclusive of Goods and Services Tax (GST) unless otherwise stated. GST will be added to invoices in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

6.4 Late Payment

The Company reserves the right to charge interest on overdue invoices at the rate prescribed under the Civil Judgments Enforcement Act 2004 (WA) or such other rate as may be applicable. The Company may also suspend or withhold Services until all outstanding amounts are paid in full.

6.5 Additional Costs

The Client is responsible for any reasonable additional costs incurred in connection with an Assignment, including travel, parking, accommodation, and any disbursements, provided these have been agreed in advance or are reasonably necessary for the performance of the Assignment.
 

7. Professional Standards and Conduct
 

All interpreters and translators engaged by the Company are required to hold current NAATI certification or recognised equivalent qualifications, where available for the relevant language. Our practitioners are bound by the AUSIT Code of Ethics, which requires them to:

(a) Maintain professional competence in their working languages;

(b) Interpret and translate accurately and faithfully, without additions, omissions, or distortions;

(c) Remain impartial and avoid conflicts of interest;

(d) Maintain strict confidentiality of all information obtained during Assignments;

(e) Decline Assignments beyond their competence or where a conflict of interest exists; and

(f) Act professionally and with courtesy at all times.

The Client acknowledges that interpreters and translators are language professionals and must not be requested to perform duties outside the scope of their professional role, such as providing legal advice, medical opinions, acting as advocates, or performing administrative tasks.
 

8. Confidentiality
 

The Company and its interpreters and translators will treat all information obtained during the course of an Assignment as strictly confidential. Information will not be disclosed to any third party without the Client’s prior written consent, except where disclosure is required by law or by order of a court or tribunal.

The Client acknowledges that in some language communities, particularly smaller or emerging language communities in Western Australia, full anonymity may not always be practicable. The Company will make reasonable efforts to assign interpreters who do not have a personal relationship with the parties involved.
 

9. Intellectual Property
 

Copyright in all translated documents produced by the Company vests in the Company until full payment has been received, at which point copyright transfers to the Client. The Client warrants that it holds all necessary rights, licences, and permissions in relation to any Source Material provided to the Company, and indemnifies the Company against any claim arising from a breach of intellectual property rights in the Source Material.
 

10. Client Responsibilities
 

The Client agrees to:

(a) Provide clear, complete, and legible Source Material for translation Assignments;

(b) Notify the Company of any specialised terminology, technical jargon, or sensitive subject matter relevant to the Assignment;

(c) Ensure that a safe working environment is provided for on-site interpreters, free from harassment, abuse, and danger;

(d) Not attempt to contact, engage, or solicit Company interpreters or translators directly for work outside of the Company;

(e) Provide adequate notice for cancellations and rescheduling as set out in section 5; and

(f) Comply with all applicable laws and regulations in connection with the Assignment.
 

11. Limitation of Liability
 

11.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on the Client by the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), or any other applicable law that cannot be excluded, restricted, or modified by agreement.

11.2 Limitation

To the maximum extent permitted by law, the Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort (including negligence), statute, or otherwise, is limited to the amount of fees paid by the Client for the specific Assignment giving rise to the claim.

11.3 Exclusion of Consequential Loss

To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, or loss of data, arising out of or in connection with the Services.

11.4 No Liability for Content

The Company does not accept liability for the content, accuracy, or consequences of the Source Material provided by the Client. The Client is responsible for verifying the accuracy and completeness of all translated documents for their intended purpose.
 

12. Complaints and Dispute Resolution
 

12.1 Complaints

If you are dissatisfied with any aspect of our Services, please contact us in writing at admin@internationaltranslators.com.au or by post to 148/150 Roe Street, West Perth WA 6005. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 20 business days.

12.2 Claims

Any claim relating to an interpreting Assignment must be made within 7 days of the date of the Assignment. Any claim relating to a translation Assignment must be made within 14 days of delivery of the completed work. Claims made after these periods may not be accepted.

12.3 Dispute Resolution

If a complaint cannot be resolved directly, the parties agree to attempt to resolve the dispute through mediation administered by the Resolution Institute or another mutually agreed mediation provider before commencing any court proceedings. The costs of mediation will be shared equally between the parties unless otherwise agreed.
 

13. Refunds
 

The Company will provide a refund, re-performance, or other appropriate remedy in accordance with the Australian Consumer Law where Services fail to meet the consumer guarantees set out in the Competition and Consumer Act 2010 (Cth).

Refund requests for reasons other than a failure to meet consumer guarantees will be assessed on a case-by-case basis at the Company’s reasonable discretion. No refund will be provided where the Client has failed to comply with their obligations under these Terms.
 

14. Website Terms of Use
 

14.1 Access and Use

By accessing and using the Company’s website, you agree to these Terms. The Company grants you a limited, non-exclusive, non-transferable licence to access and use the website for your personal or internal business purposes.

14.2 Prohibited Conduct

You must not: (a) use the website for any unlawful purpose or in violation of any applicable law; (b) attempt to gain unauthorised access to any part of the website or its systems; (c) introduce any virus, malware, or other harmful code; (d) scrape, harvest, or collect data from the website without our prior written consent; or (e) use the website in a manner that could damage, disable, or impair its operation.

14.3 Intellectual Property

All content on the website, including text, graphics, logos, images, and software, is the property of the Company or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws. You must not reproduce, distribute, modify, or create derivative works from any content on the website without our prior written consent.

14.4 Third-Party Links

The website may contain links to third-party websites. The Company does not endorse, control, or accept responsibility for the content, privacy practices, or availability of any third-party website. Your use of third-party websites is at your own risk.

14.5 Disclaimer

The website and its content are provided on an “as is” and “as available” basis. While the Company endeavours to keep the website content accurate and up to date, it does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
 

15. Privacy and Data Protection
 

The Company collects, uses, stores, and discloses personal information in accordance with its Privacy Policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By engaging our Services, you consent to the collection and use of your personal information as described in our Privacy Policy, which is available on our website. The Company will take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
 

16. Force Majeure
 

The Company will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, epidemics, government restrictions, acts of terrorism, industrial action, power failures, telecommunications failures, or the unavailability of suitably qualified interpreters or translators.
 

17. Non-Solicitation
 

The Client agrees not to directly or indirectly solicit, recruit, engage, or attempt to engage any interpreter, translator, or employee of the Company for a period of 12 months following the last Assignment, except with the Company’s prior written consent. In the event of a breach of this clause, the Client agrees to pay the Company a recruitment fee equivalent to 25% of the annual remuneration of the relevant individual, or such other amount as may be agreed.
 

18. Indemnification
 

The Client agrees to indemnify, defend, and hold harmless the Company, its directors, employees, agents, interpreters, and translators from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) the Client’s breach of these Terms; (b) the Client’s use of the Services; (c) the content of any Source Material provided by the Client; or (d) any third-party claim relating to the Client’s use of translated or interpreted content.
 

19. General Provisions
 

19.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia and the Commonwealth of Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia and any courts entitled to hear appeals therefrom.

19.2 Entire Agreement

These Terms, together with any quotation, booking confirmation, and the Company’s Privacy Policy, constitute the entire agreement between the parties in relation to the Services and supersede all prior agreements, representations, and understandings.

19.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

19.4 Waiver

A failure or delay by the Company in exercising any right under these Terms does not constitute a waiver of that right. A waiver of any right under these Terms is effective only if it is in writing and signed by the Company.

19.5 Assignment

The Client must not assign or transfer any rights or obligations under these Terms without the Company’s prior written consent. The Company may assign or subcontract any of its rights or obligations under these Terms without notice to the Client.

19.6 Amendments

The Company reserves the right to amend these Terms at any time by publishing updated Terms on its website. Continued use of the Services or website after publication of amended Terms constitutes acceptance of the amended Terms. Material changes will be communicated to existing clients by email or other reasonable means.

19.7 Notices

All notices under these Terms must be in writing and sent to: KP International Translators, 148/150 Roe Street, West Perth WA 6005, or by email to admin@internationaltranslators.com.au.
 

20. Contact Information
 

KP International Translators

Address: 148/150 Roe Street, West Perth WA 6005

Phone: +61 (0)8 9321 9964

Email: admin@kpinternationaltranslators.com.au

Website: www.kpinternationaltranslators.com.au

ABN: 54 134 363 170